FAQ

Privacy Policy 🎧

Effective: May 11, 2021

Voisey is a mobile music creation app and community for creators (“Voisey” or “App”). Voisey provides users with access to instrumental backing tracks (‘beats’) and vocal effects to make studio quality recordings and videos (‘voiseys’). Users can collaborate with each other using the social features in the app, as well as share voiseys to other social channels, messaging apps and download them as video files.

When you’re using our services, such as Voisey and our websites (“Services”), you share personal data with Voisey Entertainment Limited (“Voisey Ent.”) located at 77 Shaftesbury Avenue, Soho, London, United Kingdom, W1D 5DU. We know legal documents can be long and difficult to read, that’s why we’ve tried to avoid legalese and keep this document as concise as possible. If you have any questions, just contact us.

We’ll start with a summary of the key things you need to know, but we encourage you to read the entire policy to get a full picture of how Voisey Ent. handles your personal data.

  • When you use our services your data is shared with Voisey Ent., and may be shared with companies that are in the same corporate family, such as Snap Inc.
  • Beats and voiseys are intended to be public by default and may be shared on and off Voisey, if you’d rather keep a voisey to yourself, no problem, just switch it to private before submitting.
  • To power Voisey we may share some of your data with our services providers, for example to host your data and run analytics, for more information see How we may share your information.
  • We store most of the data as long as your account is active or until you decide to delete it.
  • We respect your privacy rights, just reach out to us if you’d like to receive a copy of your data, correct it or delete it. See Your Rights for details.
  • If you’re based in the EU, you can always file a complaint with the supervisory authority in your country.

Information we collect

The information we collect can be divided into the following groups, (1) information you provide directly to us, (2) information we collect when you use our services, and (3) information that others may provide to us.

Information you provide directly to us

Here’s an overview of information you may provide to us:

  • Account creation. When you create an account you provide us with some basic information, such as your email address, username, password and some optional information such as a profile picture and bio information.
  • Beats and voiseys. If you’re feeling creative, any beats and voiseys you create and/or upload will be shared with us.
  • Contact information. Your contact information if you provide us with permission to access the phone book on your device.
  • Support. If you contact us, we receive some information, for example support tickets you submit, online surveys you complete, and other information you may voluntarily provide to us.

Information you provide when using our services

When you use our Services, we collect information about how you use them so we can provide you with a better experience, such as:

  • App interactions. We collect information about how you use our Services, including the sections of the App you interact with the most, and the types of interactions on voisey, such as beats and voiseys you like and share, comments you submit, features you use such as split screen, lenses and other features we may add, interactions with public content, such as chats, campaigns, and challenges.
  • Device information. We collect a variety of device-specific information, such as the battery level, whether or not headphones are connected, phone name, phone hardware model, operating system version, unique application identifiers, unique device identifiers, phone language, IP addresses, and general mobile network information (including the mobile phone number). This helps us protect your security, fix bugs, and improve the experience of the App.
  • Log information. We may collect some information about when and where you use our Services, such as the data and time you last used our Services, the country you’re using the App from. This helps us understand what features you enjoy so we can continue to improve our Services.
  • Profile information. We collect information about users you follow and those who follow you back and other profile related information.

Information others may provide to us

If you decide to register with an existing email or social media account, we may receive some information from that third party such as your name, profile picture, email address and friend list.

How we use your information

Simply put, we use your information to provide you with the best possible experience. To do this, we use your information to:

  • Develop, operate, improve, deliver, maintain and protect our services;
  • Perform analytics on how and when users use our Services to help us further develop and improve them;
  • Send you communications, including by email. For example, we may use your email to respond to support inquiries or ask for your permission to use voisey in other services, such as Snapchat;
  • Showcase beats and voiseys to you and other users, highlight popular and trending content;
  • Review crash reports so we can see what went wrong, and improve your user experience the next time you use it;
  • Enhance the safety and security of our products and services, for example by detecting copyright infringement or other forms of abuse;
  • Send you push notifications to get updates on new content or interactions with your beats or voiseys. Of course, if you don't want to receive push notifications, just turn them off via the settings on your device;
  • When you use lenses in Voisey we may also use information from Apple’s TrueDepth camera to improve the quality of our AR experiences. Information from the TrueDepth camera is used in real time — this means we don’t store this information on our servers or share it with third parties.
  • Verify your identity to prevent fraud or other unauthorized or illegal activity;
  • Enforce our Terms of Service (“Terms”) and other policies; and
  • Store some information locally on your device, so that you can open the App and view content faster.

For users in the European Economic Area (“EEA”), the main legal basis for processing your information is providing the services to you as described in the Terms.

Where any of the processing activities described in this privacy policy are not strictly necessary for the performance of the Terms, we will process your personal data where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Legitimate interest in this context means Voisey Ent.’s interest in conducting and managing its business to enable us to provide our users with the best possible service, protecting it against bad actors, supporting our internal analytics, marketing and business development objectives, handling support tickets, conducting surveys, and protecting our business by establishing and enforcing our rights.

When we rely on legitimate interests as our legal basis, we make sure we consider and balance the positive and negative impact the processing may have on your rights. If we determine your rights override our legitimate interests, we do not rely on legitimate interest as a legal basis for processing.

Generally we do not rely on consent as a legal basis for processing your personal data, unless it's for notification in the App or for the use of non-essential cookies on our websites. If we rely on consent, we will clearly notify you in the App.

PurposeData CategoriesLegal basis for processing

🎛 Develop, operate, improve, deliver, maintain and protect our services

Contract - these processing activities are necessary to provide the Services

📊 Perform analytics

Legitimate Interest

Voisey Ent. has a legitimate interest to analyse how the App works so we can improve it and keep improving the user experience

📨 Send you account related communications

Legitimate Interest

Note: Voisey Ent. does not send marketing emails

🏆 Showcase beats and voiseys to you and other users, highlight popular and trending content

Contract - these processing activities are necessary to provide the Services

👩‍💻 Review crash reports so we can see what went wrong, and improve your user experience the next time you use it

Legitimate interest

Voisey Ent. has a legitimate interest to analyse crash reports and fix bugs to ensure the App works and improve the user experience

🔐 Enhance the safety and security of our products and services

  • All relevant data

Legitimate interest

Voisey Ent. has a legitimate interest to enhance the safety and security of voisey

📲 Send you push notifications

Consent - device permission

🛂 Verify your identity to prevent fraud or other unauthorized or illegal activity;

Legitimate interest

Voisey Ent. has a legitimate interest to prevent fraud and verify the identity of users

⚖️ Enforce our Terms and other policies; and

  • All relevant data

Contract - these processing activities are necessary to provide the Services

📱 Store some information locally on your device, so that you can open the App and view content faster.

Contract - these processing activities are necessary to provide the Services

How we may share your information

  • With other users. When you use our Services, your information is visible to other users so they can find you, follow you, and interact with the content on your profile. Remember ⚠️: Voiseys are public by default, and other users may share your content with other users on Voisey and other platforms, including other social media channels, messaging apps, and the web.
  • With affiliates. We may share your information with our affiliates, our subsidiaries, our ultimate holding company and its subsidiaries, this includes Snap Inc.
  • With service providers. We may share your information with our service providers, such as analytics, hosting and storage providers.
  • With third parties for legal reasons. In some cases we may need to share your information to comply with a valid legal process, government request, applicable law, to investigate a violation of our Terms, to protect the rights, property, and safety of us, our users, or others, and/or to detect and resolve fraud and safety concerns.
  • With the world. If you decide to publicly share information, for example voiseys, anyone can see them.
  • With third parties as part of a merger or acquisition. If we get involved in a merger, asset sale, stock sale, share sale, financing, liquidation or bankruptcy, or acquisition of all or some portion of our business to another company, we may share your information with that company before and after the transaction closes.

The Services may contain links to other websites. The fact that we link to another site is not an endorsement, authorization or representation of our affiliation with that third party. Other sites may place their own cookies or other files on your computer, and collect or solicit both personal data and other information from you under rules different from this Privacy Policy. We do not control other sites and cannot be responsible for your experience once you leave our Sites. Therefore, we strongly encourage you to carefully read the privacy policies, terms of use and other policies of other sites you visit.

Transfers outside the European Union

Your data may be transferred and be accessible to third parties and users outside of the European Union, including to countries that may not have the same level of protection of your information as those within the European Union. Whenever we share your information outside the European Union with third parties we make sure adequate mechanisms are in place to protect your data, such as the Standard Contractual Clauses. We have included more details in the table below.

PurposeData categoriesCountryRecipientTransfer Mechanism
Data analytics

App interactions, device information, profile information, and log information

U.S.Data analytics providersStandard Contractual Clauses
Data storageAll user dataU.S.Cloud storage providerStandard Contractual Clauses
SupportMessages from usersU.S.Support providerStandard Contractual Clauses

We’re always happy to answer any questions you may have about data sharing to countries outside the EEA. If you do have any questions simply let us know at hello@voisey.app.

Complaints? If you’re based in the EEA, you can always file a complaint with the supervisory authority in your country.

How long we keep your information

As a general rule, we keep your information as long as you have an active account or when you decide to delete the information. For example, if you want to delete a voisey from your account, just go to your profile and follow the steps in the App. If you want to delete your account or other information, please contact us.

Your Rights

We respect the privacy rights of all our users, that’s why the rights under California and European privacy law are available to all our users. Here’s a list of your rights:

  • Data access right. You have the right to receive a copy of the data we collect from you. You can request a copy of your data by contacting: hello@voisey.app.
  • Right to know the information we collect. You have the right to request details on specific information we collect about you. All of this information is described in this policy, but don’t hesitate to contact us if you have any questions.
  • Right to correct your information. You have the right to correct your information. For example, if you want to update your alias or profile picture.
  • Right to know who we share your information with. You have the right to know who we are sharing your information with. This information is also included in this policy in the section ‘How we may share your information’.
  • Right to deletion. You have the right to delete your data, you can do this by contacting us.
  • Right to object. You have the right to object to the use of your information.
  • Right to a timely response. You have the right to receive a response within 30-45 days, we usually respond a lot quicker.
  • Non-discrimination. It goes without saying, but we will not hold it against you when you exercise any of your rights. In fact, we encourage you to review your privacy settings closely and reach out to us with your questions.

For users in California ☀️: The California Consumer Privacy Act requires businesses that meet defined criteria to provide certain rights to users in California. Although at this time Voisey does not meet the defined criteria, we do provide users with the rights listed in “Your Rights” above and would like you to know that we don’t sell your data. We also don't respond to or honor Do Not Track signals or similar mechanisms transmitted by web browsers, but we do offer you a choice about how you are tracked across websites or online services. See the section Cookies below for more information.

Also, as a California resident, you can request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed your personal data (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal data disclosed to those parties. Except as otherwise provided in this Privacy Policy, we do not share your personal data with third parties for their own marketing purposes.

Cookies

Our website (voisey.app) uses Google Analytics to collect information about how users use the website. These cookies are performance and analytics related cookies. For further information around how Google may use your personal data through our integration of the Google Analytics tool, please refer to Google's Privacy Policy, which can be accessed here.

You can opt-out from being tracked by Google Analytics in the future by clicking here. The IP address that your browser conveys within the scope of Google Analytics will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. Please note, however, that if you do this you may not be able to use the full website.

For more help on cookies generally and how to disable your cookies or delete them visit http://www.allaboutcookies.org or http://www.networkadvertising.org/choices/.

Children

Our services are not intended for—and we don’t direct them to—anyone under 13. And that’s why we do not knowingly collect personal information from anyone under 13.

Updates to this Privacy Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.

Copyright 2021, Voisey Entertainment Limited. All rights reserved.

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